Fantastic customer service, helpful and friendly.

Quick and efficient

paul. the sales man that dealt with my wife and i could not both in attitude and knowledge of the product. he is a credit to the company

All the team were very helpful.

Personal service feel valued went out of their way to help me get a mini that met my requirements

Great communication.

We got the Mini front and rear dash cams fitted, but on collection all we were given were the passwords with no explanations of how to use.We contacted the dealership and this was rectified . A mechanic came to our home address.

Staff are very friendly and customer service is very good

Gary Stewart is a star

Always excellent service and treated very well.

Once again, the level of service provided by Chelsea was fantastic, she is a real asset to your company. The service to my car was completed on time, Chelsea arranged taxis for me to and from work, and kept me informed of progress with the car.

Sales team Member Gary excellent, listened to my requirements.

Buying the car was an excellent experience. The handover of the car however was very rushed and spoilt slightly (completed by a different member of staff) Car had marks and scratches on-this was dismissed although an appointment made to correct this.

The service standards from pre-sale to purchase and after sales throughout have been exceptional so far.

Nothing is too much trouble. Staff all polite and efficient.

Once we began talking about money it all went terribly wrong.

good experience

Nothing is any trouble and always there to help if I need any help

Smooth easy experience

Sales team where very helpful and made sure they got the best car and deal for our allowance, great service.

Gary was extremely helpful nothing was too much trouble. He kept me informed through the whole process and made the change of vehicle incredibly easy

Car was there very clean and had a big reveal

The experience was good. Picked up a car to test drive while our car was having an mot.

Great comms. Good job.

Excellent staff, very professional service

Good customer service, Listened to what I wanted

Stratstone Tyneside provided exceptional service. The Sales team were very accommodating and helpful processing the sale. The Service team were brilliant, they prepared and fitted the additional accessories/gadgets to my Mini that I requested.

Fast and efficient. Most helpful

Very relaxed and staff made it a pleasant experience.

I was kept informed at all times throughout the day on progress with my wife's car.

No problems

As above - staff knowledgeable and helpful.

I've had my car for 12 months and there are problems with the gear box, the wheel alignment, the break discs, the petrol cap has been replaced, it has had an entire new door. This is an additional cost to let me know there are more problems.

Booking team very accommodating regarding date and collection time

Gary really did his best to sort out the car we wanted. Nothing is too much bother for him, he's a top chap. Fine handover from Claire too, and she was very helpful during Gary's holiday.

All staff attentative throughout my buying experience

I loved how the Mini Centre are not commission based. The process felt more relaxed and I was not pressured into taking out any products that I did not want.

Excellent sales staff from the start of the process right through to the weeks after the hand over.

Door to door service, keeping you informed throughout the process. Good advice.

Mini stratstone are brilliant and have great customer service. Gary always makes time to help and answer any query and is very knowledgeable

Everything requested done, cleaned car and on time.

3 year srvice plan purchased from new. One service to date. Informed oil service due 12 months time at a cost. Not told this at time of purchase even when informing of low yearly mileage.

I asked the service people to ensure that both horn speakers worked and ended up with a new steering wheel but still only 1 horn working.

Quick easy to book and service done on tome

Couldn't fault anything. Friendly and efficient

Quick and efficient

Very good salesteam and staff

No issues with the service

Mini staff made getting my new car a flawless experience.

Good selection of used cars, well displayed. Very helpful staff and good support.