Happy with the car and service

coped with a change in service requirements and delivered on time

I always receive excellent servicing and support from the Stratstone Tyneside Mini branch on Silverlink.

As mentioned previously purchase was a doddle, Gary made sure I knew the progress daily and kept me in the loop. Couldn't fault a single thing, lady who completed handover was also lovely and her knowledge was on point, knew the answer instantly.

Great salesman

You replaced a tire which was a ridiculous price but as you had the car she went along with it. I personally would not.

See previous answer

Tito looked after us well, listened and wasn't pusy

Very professional and friendly sales advisor who kept us up to date with the whole process from start to finish. No pressure put on us and the whole experience was a pleasure. Nothing was too much trouble.

Friendly, helpful staff.

Good communication and work completed quickly and effectively.

My car was serviced as required and price quoted was accurate. It was returned in a clean and tidy condition.

Friendly & on time

Service completed and any requests l made were done.

Great customer service great salesman (Tito) explains every detail great hand over by Claire explain all functions looked after me made sure I was happy before the drive off

The valet of the car was great quality.

Only one small thing and I don't think it was explained that the car didn't have sat nav as standard and we would have liked that but other than that all fine.

Staff professional and helpful. Very quick service, kept well informed.

Excellent service- friendly and sincere staff who go the extra mile to make a cuppa, chat, spend time getting to know you -

sales staff reception staff after sales staff friendly helpful .Show room is clean and tidy

Car was ready quickly and washed

Quick and efficient

They could not have done more

Helpful, informative staff. Quick, efficient service.

I was treat with respect.

Forgot to clean the inside back of the car, fortunately this was spotted before I drove away and cleaned.

It felt like a premium service nothing was too much trouble

Friendly and helpful knowledgable staff

Service was fine, but a lack of explanation of amber rating for the wheels

Georgia Payne was very helpful and not pushy. And she helped me retain the winter wheels off my old car for selling on on E-Bay.

All went to plan?

Tito Davidson helped with the purchase of my Mini, he was fab. He explained the process etc... a really nice young man. Claire Southam sorted the hand over with Tito, she was fab also very pleasant young lady. Both re an asset to Mini.

Good service ready when they said made welcome/comfortable while waiting

Keep me up to date with my service

Fantastic customer service, helpful and friendly.

Quick and efficient

All the team were very helpful.

paul. the sales man that dealt with my wife and i could not both in attitude and knowledge of the product. he is a credit to the company

Personal service feel valued went out of their way to help me get a mini that met my requirements

Great communication.

We got the Mini front and rear dash cams fitted, but on collection all we were given were the passwords with no explanations of how to use.We contacted the dealership and this was rectified . A mechanic came to our home address.

Staff are very friendly and customer service is very good

Gary Stewart is a star

Always excellent service and treated very well.

Once again, the level of service provided by Chelsea was fantastic, she is a real asset to your company. The service to my car was completed on time, Chelsea arranged taxis for me to and from work, and kept me informed of progress with the car.

Sales team Member Gary excellent, listened to my requirements.

Buying the car was an excellent experience. The handover of the car however was very rushed and spoilt slightly (completed by a different member of staff) Car had marks and scratches on-this was dismissed although an appointment made to correct this.

Once we began talking about money it all went terribly wrong.

The service standards from pre-sale to purchase and after sales throughout have been exceptional so far.

Nothing is too much trouble. Staff all polite and efficient.