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Customer Reviews.

service

5

Fantastic customer service, helpful and friendly.

13 November 2019

service

5

Quick and efficient

12 November 2019

sales

5

paul. the sales man that dealt with my wife and i could not both in attitude and knowledge of the product. he is a credit to the company

11 November 2019

sales

4

All the team were very helpful.

11 November 2019

sales

5

Personal service feel valued went out of their way to help me get a mini that met my requirements

10 November 2019

service

5

Great communication.

03 November 2019

service

2

We got the Mini front and rear dash cams fitted, but on collection all we were given were the passwords with no explanations of how to use.We contacted the dealership and this was rectified . A mechanic came to our home address.

02 November 2019

service

4

Staff are very friendly and customer service is very good

30 October 2019

sales

5

Gary Stewart is a star

24 October 2019

service

5

Always excellent service and treated very well.

24 October 2019

service

5

Once again, the level of service provided by Chelsea was fantastic, she is a real asset to your company. The service to my car was completed on time, Chelsea arranged taxis for me to and from work, and kept me informed of progress with the car.

23 October 2019

sales

5

Sales team Member Gary excellent, listened to my requirements.

22 October 2019

sales

5

Buying the car was an excellent experience. The handover of the car however was very rushed and spoilt slightly (completed by a different member of staff) Car had marks and scratches on-this was dismissed although an appointment made to correct this.

22 October 2019

service

5

The service standards from pre-sale to purchase and after sales throughout have been exceptional so far.

20 October 2019

service

5

Nothing is too much trouble. Staff all polite and efficient.

20 October 2019

sales

2

Once we began talking about money it all went terribly wrong.

20 October 2019

sales

4

good experience

18 October 2019

sales

5

Nothing is any trouble and always there to help if I need any help

18 October 2019

service

4.5

Smooth easy experience

12 October 2019

sales

5

Sales team where very helpful and made sure they got the best car and deal for our allowance, great service.

10 October 2019

sales

5

Gary was extremely helpful nothing was too much trouble. He kept me informed through the whole process and made the change of vehicle incredibly easy

10 October 2019

sales

5

Car was there very clean and had a big reveal

08 October 2019

service

5

The experience was good. Picked up a car to test drive while our car was having an mot.

08 October 2019

service

5

Great comms. Good job.

07 October 2019

service

5

Excellent staff, very professional service

06 October 2019

sales

5

Good customer service, Listened to what I wanted

05 October 2019

service

5

Stratstone Tyneside provided exceptional service. The Sales team were very accommodating and helpful processing the sale. The Service team were brilliant, they prepared and fitted the additional accessories/gadgets to my Mini that I requested.

05 October 2019

service

5

Fast and efficient. Most helpful

04 October 2019

sales

5

Very relaxed and staff made it a pleasant experience.

04 October 2019

service

5

I was kept informed at all times throughout the day on progress with my wife's car.

03 October 2019

sales

5

No problems

03 October 2019

service

5

As above - staff knowledgeable and helpful.

03 October 2019

service

1

I've had my car for 12 months and there are problems with the gear box, the wheel alignment, the break discs, the petrol cap has been replaced, it has had an entire new door. This is an additional cost to let me know there are more problems.

01 October 2019

service

5

Booking team very accommodating regarding date and collection time

01 October 2019

sales

5

Gary really did his best to sort out the car we wanted. Nothing is too much bother for him, he's a top chap. Fine handover from Claire too, and she was very helpful during Gary's holiday.

30 September 2019

sales

5

All staff attentative throughout my buying experience

30 September 2019

sales

5

I loved how the Mini Centre are not commission based. The process felt more relaxed and I was not pressured into taking out any products that I did not want.

29 September 2019

sales

5

Excellent sales staff from the start of the process right through to the weeks after the hand over.

28 September 2019

service

5

Door to door service, keeping you informed throughout the process. Good advice.

27 September 2019

sales

5

Mini stratstone are brilliant and have great customer service. Gary always makes time to help and answer any query and is very knowledgeable

27 September 2019

service

5

Everything requested done, cleaned car and on time.

24 September 2019

service

5

3 year srvice plan purchased from new. One service to date. Informed oil service due 12 months time at a cost. Not told this at time of purchase even when informing of low yearly mileage.

24 September 2019

service

3

I asked the service people to ensure that both horn speakers worked and ended up with a new steering wheel but still only 1 horn working.

24 September 2019

service

5

Quick easy to book and service done on tome

24 September 2019

sales

5

Couldn't fault anything. Friendly and efficient

24 September 2019

service

5

Quick and efficient

22 September 2019

sales

5

Very good salesteam and staff

22 September 2019

service

5

No issues with the service

22 September 2019

sales

5

Mini staff made getting my new car a flawless experience.

19 September 2019

service

5

Good selection of used cars, well displayed. Very helpful staff and good support.

19 September 2019