Efficient and friendly

Gary went out of his way to help, but not in a pushy way. He was knowledgable and listened to what I wanted from a new car. Sometimes I find dealerships try to push you in the direction they want you to go.

All was done professionally

Our salesman, listened to my requirements and tailored my new mini to suit my needs

I was kept in constant contact with the status of the process and any questions or concerns I had were dealt with efficiently and promptly. The car was delivered well within the expected time frame and exactly as ordered/expected.

Sales assistant cheerful helpful

I was kept updated via telephone and email and the collection was great, friendly and quick, especially during these trying times of corona virus

Friendly, honest and knowledgeable Gary from Silverlink Branch made the process as simple and stress free as possible.

Kept informed throughout

Even in these strange times the experience was still magical & exciting thanks to the excellent staff especially Gary Stewart

They were immensely helpful, communicative and aware of my needs

Gary, who sold me the car, delivered great customer service.

Paul, John and others made my experience a great one. It was a pleasure popping into the garage.

With the exception of a few minor queries which were quickly dealt with we found no issue with the service or the vehicle.

Very good personal service

Effortless

Gary, our salesman was fantastic. He went to great lengths to make sure our whole experience was perfect

efficient and polite

Stratstone were lovely and genuinely cared about my needs as a disabled lady. I was impressed from the start to ordering the car to the handover. Outstanding.

Paperwork all ready and explained offered products and overall good service

Kept well informed at all times. Even replied to my random messages on his (Gary) day off

Everything went very smoothly. All questions answered.

I had my mini picked up and returned to the house without any problem and was completely satisfied

Great friendly welcome and customer service. Fantastic Covid Secure processes in place to make everyone feel safe and at ease. Stratstone kept in touch throughout experience with regular updates on progress. Car was ready earlier than requested.

Great salesman attentative to my needs for the vehicle. Great comms.

Paul Martin was very friendly and helpful and dealt with the purchase very efficiently

Everything fine

Good staff team, courteous and helpful. They had my car ready at the time promised. Very good Covid security measures in place.

All very helpful, John (Scottish man) I think his name is John, is very welcoming and extremely helpful

Kept me up to date throughout the process

My salesman was keen, friendly and got me my car quicker than I could have hoped

All went to plan, as promised.

Dealt with any questions, could contact dealer with anything, regular updates

Welcoming friendly staff. All aspects of cars, deals and finance clearly explained. No pressure from staff on purchase. Plenty of time to think and ask questions. Not kept waiting at agreed delivery/collection time.

Excellent service 10 out of 10

Good service, all carried out with no fuss in these difficult times

Because of the COVID restrictions the experience was very different but still ok.

Very professional

The salesman Gary Stewart was exceptional in the purchase & handover of my new Mini he always gave us a warm welcome when we visited the showroom

Really pleased. Kept up to date throughout build process and I collected the car less than 24 hours after it was delivered.

Excellent Covid arrangements, lovely, informative and helpful staff. Couldn't do anything better.

Salesman, Gary great personality v. reassuring when things went wrong that he would rectify things to my satisfaction. Tip top service every time. Can't praise him enough for resolving what could have been a huge issue. True professional always.

products, aftercare, and services brilliant.

Good service

All fine

Staff excellent

Always receive a great service from front desk staff to service staff etc. Given current circumstances the safety measures in place were just what was needed in order to make me feel safe and protected.

Very easy to book appointment, helpful staff, good pre-service communication

Couldn't ask for more

Very professional