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Customer Reviews.

sales

5

Happy with the car and service

06 January 2020

service

5

coped with a change in service requirements and delivered on time

05 January 2020

service

5

I always receive excellent servicing and support from the Stratstone Tyneside Mini branch on Silverlink.

05 January 2020

sales

5

As mentioned previously purchase was a doddle, Gary made sure I knew the progress daily and kept me in the loop. Couldn't fault a single thing, lady who completed handover was also lovely and her knowledge was on point, knew the answer instantly.

03 January 2020

sales

5

Great salesman

03 January 2020

service

3

You replaced a tire which was a ridiculous price but as you had the car she went along with it. I personally would not.

02 January 2020

service

5

See previous answer

02 January 2020

sales

5

Tito looked after us well, listened and wasn't pusy

02 January 2020

sales

5

Very professional and friendly sales advisor who kept us up to date with the whole process from start to finish. No pressure put on us and the whole experience was a pleasure. Nothing was too much trouble.

02 January 2020

sales

5

Friendly, helpful staff.

01 January 2020

service

5

Good communication and work completed quickly and effectively.

29 December 2019

service

4

My car was serviced as required and price quoted was accurate. It was returned in a clean and tidy condition.

28 December 2019

service

4

Friendly & on time

27 December 2019

service

5

Service completed and any requests l made were done.

27 December 2019

sales

5

Great customer service great salesman (Tito) explains every detail great hand over by Claire explain all functions looked after me made sure I was happy before the drive off

24 December 2019

service

5

The valet of the car was great quality.

24 December 2019

sales

4

Only one small thing and I don't think it was explained that the car didn't have sat nav as standard and we would have liked that but other than that all fine.

18 December 2019

service

5

Staff professional and helpful. Very quick service, kept well informed.

16 December 2019

service

5

Excellent service- friendly and sincere staff who go the extra mile to make a cuppa, chat, spend time getting to know you -

16 December 2019

service

5

sales staff reception staff after sales staff friendly helpful .Show room is clean and tidy

16 December 2019

service

5

Car was ready quickly and washed

15 December 2019

service

4

Quick and efficient

15 December 2019

sales

5

They could not have done more

14 December 2019

service

5

Helpful, informative staff. Quick, efficient service.

13 December 2019

sales

5

I was treat with respect.

13 December 2019

service

4

Forgot to clean the inside back of the car, fortunately this was spotted before I drove away and cleaned.

12 December 2019

service

5

It felt like a premium service nothing was too much trouble

09 December 2019

sales

5

Friendly and helpful knowledgable staff

09 December 2019

service

3

Service was fine, but a lack of explanation of amber rating for the wheels

09 December 2019

sales

5

Georgia Payne was very helpful and not pushy. And she helped me retain the winter wheels off my old car for selling on on E-Bay.

07 December 2019

service

5

All went to plan?

02 December 2019

sales

5

Tito Davidson helped with the purchase of my Mini, he was fab. He explained the process etc... a really nice young man. Claire Southam sorted the hand over with Tito, she was fab also very pleasant young lady. Both re an asset to Mini.

28 November 2019

service

5

Good service ready when they said made welcome/comfortable while waiting

25 November 2019

service

5

Keep me up to date with my service

21 November 2019

service

5

Fantastic customer service, helpful and friendly.

13 November 2019

service

5

Quick and efficient

12 November 2019

sales

4

All the team were very helpful.

11 November 2019

sales

5

paul. the sales man that dealt with my wife and i could not both in attitude and knowledge of the product. he is a credit to the company

11 November 2019

sales

5

Personal service feel valued went out of their way to help me get a mini that met my requirements

10 November 2019

service

5

Great communication.

03 November 2019

service

2

We got the Mini front and rear dash cams fitted, but on collection all we were given were the passwords with no explanations of how to use.We contacted the dealership and this was rectified . A mechanic came to our home address.

02 November 2019

service

4

Staff are very friendly and customer service is very good

30 October 2019

sales

5

Gary Stewart is a star

24 October 2019

service

5

Always excellent service and treated very well.

24 October 2019

service

5

Once again, the level of service provided by Chelsea was fantastic, she is a real asset to your company. The service to my car was completed on time, Chelsea arranged taxis for me to and from work, and kept me informed of progress with the car.

23 October 2019

sales

5

Sales team Member Gary excellent, listened to my requirements.

22 October 2019

sales

5

Buying the car was an excellent experience. The handover of the car however was very rushed and spoilt slightly (completed by a different member of staff) Car had marks and scratches on-this was dismissed although an appointment made to correct this.

22 October 2019

sales

2

Once we began talking about money it all went terribly wrong.

20 October 2019

service

5

The service standards from pre-sale to purchase and after sales throughout have been exceptional so far.

20 October 2019

service

5

Nothing is too much trouble. Staff all polite and efficient.

20 October 2019