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Customer Reviews.

sales

5

Gary was extremely helpful nothing was too much trouble. He kept me informed through the whole process and made the change of vehicle incredibly easy

10 October 2019

sales

5

Sales team where very helpful and made sure they got the best car and deal for our allowance, great service.

10 October 2019

service

5

The experience was good. Picked up a car to test drive while our car was having an mot.

08 October 2019

sales

5

Car was there very clean and had a big reveal

08 October 2019

service

5

Great comms. Good job.

07 October 2019

service

5

Excellent staff, very professional service

06 October 2019

sales

5

Good customer service, Listened to what I wanted

05 October 2019

service

5

Stratstone Tyneside provided exceptional service. The Sales team were very accommodating and helpful processing the sale. The Service team were brilliant, they prepared and fitted the additional accessories/gadgets to my Mini that I requested.

05 October 2019

service

5

As above - staff knowledgeable and helpful.

03 October 2019

sales

5

No problems

03 October 2019

service

5

I was kept informed at all times throughout the day on progress with my wife's car.

03 October 2019

service

5

Booking team very accommodating regarding date and collection time

01 October 2019

service

1

I've had my car for 12 months and there are problems with the gear box, the wheel alignment, the break discs, the petrol cap has been replaced, it has had an entire new door. This is an additional cost to let me know there are more problems.

01 October 2019

sales

5

I loved how the Mini Centre are not commission based. The process felt more relaxed and I was not pressured into taking out any products that I did not want.

29 September 2019

sales

5

Excellent sales staff from the start of the process right through to the weeks after the hand over.

28 September 2019

service

5

Door to door service, keeping you informed throughout the process. Good advice.

27 September 2019

sales

5

Mini stratstone are brilliant and have great customer service. Gary always makes time to help and answer any query and is very knowledgeable

27 September 2019

service

3

I asked the service people to ensure that both horn speakers worked and ended up with a new steering wheel but still only 1 horn working.

24 September 2019

service

5

3 year srvice plan purchased from new. One service to date. Informed oil service due 12 months time at a cost. Not told this at time of purchase even when informing of low yearly mileage.

24 September 2019

service

5

Quick easy to book and service done on tome

24 September 2019

service

5

Everything requested done, cleaned car and on time.

24 September 2019

sales

5

Couldn't fault anything. Friendly and efficient

24 September 2019

service

5

Quick and efficient

22 September 2019

service

5

No issues with the service

22 September 2019

sales

5

Very good salesteam and staff

22 September 2019

service

5

Good selection of used cars, well displayed. Very helpful staff and good support.

19 September 2019

sales

5

Mini staff made getting my new car a flawless experience.

19 September 2019

service

4.5

Liked the video

17 September 2019

sales

5

5 Star service

16 September 2019

sales

5

I have received prompt polite service as i have done on previous occasions.

16 September 2019

sales

5

No issues at all . All went very smoothly

16 September 2019

sales

5

Gary was great, friendly and approachable. At no point did I feel pressured and I felt he genuinely wanted to make sure the whole process was pressure free and clear. The other staff were all equally as good at their job

14 September 2019

sales

5

The overall experience was great and I would recommend it to anyone. It was stress free and meant I was excited about getting my car and not worried about anything

14 September 2019

service

5

Kept informed Easy to make appointment for service.

14 September 2019

sales

1

We were initially told the car would be delivered in August. Then 1st September to get the new number plate. This was confirmed on 25th August. Then during the following week we were told the 4th September. A boot tray ordered July delivered 10th Sep

13 September 2019

sales

5

Staff at Stratstone Silverlink really helpful.A big thank you to salesman Gary .This is the third car I've bought from Stratstone and Gary has been great every time.Helps with all your questions about getting your car.

12 September 2019

sales

5

Was kept up to date via text message of the production of my vehicle from start to finish which made the process more exciting.

12 September 2019

sales

5

Gary was great. He really looked after us.

11 September 2019

sales

5

Lucy Hunter was very professional and friendly

11 September 2019

sales

4

Happy with the new car but felt that I was hassled about not getting the Mini I currently owned MOT'd. I was phones three times and each time I explained I was changing the car on the day it was meant to be carried out.

11 September 2019

service

5

Very satisfied very professional spot on with there work that needed done

10 September 2019

service

5

Recent visit regarding a tyre was sorted out there and then

09 September 2019

service

5

Fantastic service and friendly staff courtesy car immaculate and there went promise,

09 September 2019

service

5

Everything completed in timescale advised.

07 September 2019

service

5

Efficient and friendly

06 September 2019

service

5

Courteous and accurate as to time

06 September 2019

service

5

Very helpful

06 September 2019

sales

5

Kept well informed by the sales staff

03 September 2019

service

5

Easy to deal with, prompt efficient service.

02 September 2019

service

5

Easy to arrange and completed before time. Thanks to Chelsea for excellent service.

01 September 2019