MINI Countryman

Our star rating

information

What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.

The following comments are unedited and submitted as part of the online survey process.

Click here for more information.

Sales

star template
4.8

12 comments from
22 reviews

Service

star template
4.8

9 comments from
31 reviews

Sales
star template
4.2

"No booklets, showroom uninviting"

star template
5.0

"Praise for all the staff at Stratstone, especially Laura Gordon"

star template
5.0

"The whole process was easy to understand and very professional. The staff were knowledgeable, friendly and prepared to go the extra mile"

star template
3.9

"We were miss sold gap insurance , I asked to price match one product and was given a price for a different product"

star template
4.5

"Sales tean Laure great very good indeed Finance guy not great didn t understand his products options"

star template
5.0

"The only negative was having to return to discuss warrenty and extras, rather then discussing these at the time of the sale."

star template
5.0

"Kept well informed no delay car was ready early"

star template
5.0

"minor fault but sorted straight away"

star template
5.0

"Laura was brilliant."

star template
4.5

"Gary Stewart was very helpful and efficient. The turnaround was quick and the deal met my budget, although the interest rate and guaranteed future value are high."

star template
4.0

"I found the dealership fine, but I know other people who were put off buying from this dealership because of the fact people seemed too busy to speak to them"

star template
5.0

"Excellent"

Service
star template
5.0

"Staff polite nd friendly."

star template
5.0

"Darren was lovely and continues to be lovely as he deals with my latest problem . The diagnostic guy was really great as well"

star template
5.0

"Pleasant and no fuss helpful staff"

star template
5.0

"The staff were very helpful and pleasant at all times during our stay."

star template
5.0

"Satisfied with the service received."

star template
4.0

"They appear to be trying to gain extra work all the time"

star template
5.0

"Thanks to Craig for all his continuing help, they really do go the extra mile, highly recommended"

star template
5.0

"I found them very efficient, i was offered hospitality whilst i was waiting for my car."

star template
5.0

"Fast and very efficient. Always do their best to help you out. nothing is a problem i cannot praise them enough."