Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
"No booklets, showroom uninviting"
"Praise for all the staff at Stratstone, especially Laura Gordon"
"The whole process was easy to understand and very professional. The staff were knowledgeable, friendly and prepared to go the extra mile"
"We were miss sold gap insurance , I asked to price match one product and was given a price for a different product"
"Sales tean Laure great very good indeed Finance guy not great didn t understand his products options"
"The only negative was having to return to discuss warrenty and extras, rather then discussing these at the time of the sale."
"Kept well informed no delay car was ready early"
"minor fault but sorted straight away"
"Laura was brilliant."
"Gary Stewart was very helpful and efficient. The turnaround was quick and the deal met my budget, although the interest rate and guaranteed future value are high."
"I found the dealership fine, but I know other people who were put off buying from this dealership because of the fact people seemed too busy to speak to them"
"Excellent"