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Customer Reviews.

sales

5

Mobility expert was friendly helpful answered all my questions and kept me informed until hand over of my car

09 February 2018

service

5

I was kept in the loop the whole time, great. Thank you

06 February 2018

service

5

The people who dealt with me were very professional in their approach, helpful and understanding.

04 February 2018

service

4

Everything done quickly

02 February 2018

service

1

Tyneside mini have been consistently bad for customer service. Experience of booking my car in was terrible and then again at service Reception. They also do not call you back when they say they will - consistently. Very poor.

30 January 2018

service

5

Excellent customer service

30 January 2018

service

5

Prompt service and a call early to say car was ready, video of service was great too

30 January 2018

service

4

In the past my cars have been valeted inside but that wasn't the case

30 January 2018

service

4

Very good service/communication from start to finish. Only minor point being I did not receive a phone call to advise car was ready

29 January 2018

service

5

very professional and quick, I was processed quickly and back on my way to work within 10 minutes of dropping my car off. I was then kept up to date via text with the progress of the work on my car

27 January 2018

service

5

We have always had excellent service from both the sales side and the maintenance side. All staff are most helpful and friendly and go out of their way to help you in any way that they can. They are a very efficient team.

23 January 2018

service

5

Excellent service.

23 January 2018

service

5

Stratstones are more than a garage. They remind me when my mini needs its MOT and service. They are for a taxi to take me home whilst my mini is being serviced, they valet my car after it's service. Also I feel I can trust them.

22 January 2018

service

5

Well looked after and updates given as the day progressed

18 January 2018

sales

5

Mini went out their way to make my Motability delivery a pain free experience

16 January 2018

sales

5

Professionalism of the staff at mini Silverlink outshine other dealershipsForth car from mini Silverlink will continue to them use for products, service and my next mini.

13 January 2018

service

5

All the staff were very helpfull

12 January 2018

service

5

The work carried out on my vehicle was done quickly and to my satisfaction. I was given an impressive courtesy car.

11 January 2018

sales

5

Excellent service. Zero issues

09 January 2018

service

5

A high level of customer care and professional staff

09 January 2018

service

5

See above.

08 January 2018

service

5

Everything I requested or pointed out on the car was acted upon quickly and efficiently without question

06 January 2018

sales

5

Amber Taylor. That's why.

05 January 2018

sales

4

Amber provided an excellent customer relationship, lovely professional personality and approachability

02 January 2018

sales

5

Everything went as promised, including the extras I ordered, and delivery times.

02 January 2018

sales

4

the name Pegg is Karen's old name. Scott is her married name

02 January 2018

sales

5

Like I say I have had three mini cars now and would highly recommend them

02 January 2018

service

5

On time with good communication

01 January 2018

service

4

The staff on the phone did not ring back as promised. However the job was completed satisfactorily

29 December 2017

service

3

Problem was rectified

29 December 2017

service

4

Very good service

27 December 2017

sales

5

Really like my car and it was delivered fast.

27 December 2017

service

5

Excellent,friendly, efficient service received.

27 December 2017

service

5

Again, great staff and very helpful!

19 December 2017

sales

5

everything went smoothly, i was updated regular on build, and amber taylor was always very polite and curteous and on hand to anwser all my questions

19 December 2017

service

5

On this occasion everything ran smoothly, no issues at all.

19 December 2017

service

5

Got the job done no fuss

18 December 2017

sales

5

Friendly honest and knowledgeable

13 December 2017

sales

5

Kept up to date at all times.

12 December 2017

sales

5

Even though my car wasnÂ’t ready another one was provided so I could trade my current car in.

12 December 2017

service

5

Treated me with respect

12 December 2017

service

5

It wasn't a service, it was a tyre replacement. The car is only 3months old, but had a unrepairable puncture! ( nail in wall)

08 December 2017

service

5

i was made to feel very welcome and offered a hot drink made to feel special

05 December 2017

service

5

Great service, ready when said it would be

05 December 2017

service

5

As above always a great service

29 November 2017

sales

5

Amber and her associate were extremely helpful and knowledgeable and very friendly

29 November 2017

sales

5

Love the car (3rd mini), great deal, great customer service. Nice salesmen.

28 November 2017

sales

5

Purchase and delivery of the car was brilliant. Gary from Tyneside Stratstone Mini is easily the best salesman I have come across when buying a new car. The process was very smooth and from order to delivery quick.

28 November 2017

service

5

They did what I wanted, politely and with clear explanations

27 November 2017

service

4

Service done and advice given re brakes

22 November 2017